Shipping policy
Shipping Policy
Processing Time Orders are typically processed within 1-3 business days. During peak planting seasons (spring and autumn), processing may take up to 10 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Rates We offer the following shipping options:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.
Plant Care During Transit All plants are carefully packaged with specialized materials to ensure they arrive healthy and in excellent condition. We take extra care to protect roots, secure pots, and provide adequate support during shipping.
Delivery Areas We Ships Worlwide With Phytosanitary Certeficate
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number so you can monitor your delivery status.
Shipping Restrictions Certain plants may have shipping restrictions based on destination due to agricultural laws and phytosanitary regulations, climate considerations, or plant size and fragility. We'll notify you immediately if any items in your order are affected.
Delivery Issues If your plants arrive damaged or if there are any issues with your delivery, please contact us within 48 hours of receipt with photos of the damaged items and packaging. We'll work quickly to resolve the issue and ensure your satisfaction.